View a live demo of the On-Line Repair Status. Enter "ABC123" (without the quotes) as the license plate and "9999" (also without the quotes) as the repair order number.
Watch the "How does it work?" video
Watch the "How to prepare jobs for upload to the web server?" video

What is an “On-Line Repair Status”?

ORS is a web-based repair management application. It enables the customer to view the repair status of their vehicle online, 24 hours a day. It empowers the customer with a dynamic real time application to track the progress of repairs to their vehicles.It's also a unique customer service tool. Additionally, it's a powerful marketing and advertising tool that can be used in your local marketing efforts.
 

On-line Repair Status is web based

Nothing to install, nothing to configure. Any computer anywhere in the world will do. Just click and go!
 

Easy to use

Anyone can use the on-line repair status. Once you sign up, your account will be activated within minutes.

Informative and simple-to-view updates

Most customers prefer to keep the actual repair process in the hands of professionals like you. However, surveys show that the customers also want attention when they want it, where they want it. Repair status updates are short and to the point, while providing all the information needed by the customer.
 

Never stop marketing your business

The customer can be your best marketing agent! Like all people, your customers share new experiences, news, new gadgets and “cool technology”. On-line Repair Status updates can be viewed using virtually any internet enabled mobile phone, an office computer or around friends, co-workers, meetings, coffee shops, gatherings etc. All updates to the customer are branded with your company logo and name.
 

Enhances CSI scores

Insurance companies are constantly setting new, higher CSI standards. On-Line repair status is a tool that will help you meet them.
 

Automate the process of customer updates

As the ORS is based on your shop’s daily production schedule; the repair status updates are always matched with the actual timeline of the repair process.
 

Reduce time and effort calling customers

Dramatically reduce the "phone" time so you and your management staff can stay on track. Instead, dedicate your time and efforts supervising the repair process of in-progress repairs, effectively delivering more finished jobs to your customers.
 

Reduce un-necessary incoming calls and inquiries

Enjoy the benefits of a calm, relaxed and well informed customer.

 

For more information, please call 604-839-3431 or contact the ImEX technical support team.